Customer Service Representative - Sedaya Property

Join Sedaya Property as a Customer Service Representative and play a pivotal role in delivering exceptional service to our valued clients. In this dynamic position, you will ensure a seamless customer experience from the initial property inquiry through post-purchase, and beyond. Based in Medan, Sumatera Utara, you'll be part of a team that's dedicated to transforming the real estate landscape in the region.

As a Customer Service Representative, you'll handle a variety of tasks daily, including managing client inquiries, scheduling property viewings, and providing detailed information about our listings. You'll use our in-house CRM system, HubSpot, to track client interactions and ensure no detail is overlooked. This role offers a fantastic opportunity to grow within a forward-thinking company that values its employees and clients alike.

📋 Tanggung Jawab Pekerjaan

• Handle and resolve customer inquiries and complaints efficiently and professionally.
• Schedule property viewings and coordinate with agents to ensure smooth client experiences.
• Provide detailed information about property listings, including features, prices, and market trends.
• Use HubSpot to track and manage client interactions and follow-ups.
• Maintain accurate records of all customer communications and transactions.
• Assist in organizing and participating in client meetings and events.
• Stay updated with market trends and real estate news to provide informed advice to clients.
• Collaborate with the marketing team to gather feedback and improve our services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service or a similar role in the real estate industry.
• Excellent communication and interpersonal skills.
• Proficiency in using HubSpot or similar CRM software.
• Familiarity with Indonesian real estate market and regulations.
• Ability to work well under pressure and meet tight deadlines.
• Strong organizational skills and attention to detail.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

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